Still not sure about taking your healthcare organization digital? Want to hear from other healthcare companies before you change your strategy? We get it.
Healthcare organizations like Advent Health, Ascension, Kaiser Permanente, and many others love working with Formstack because we know what you’re looking for in digital forms and workflows. We cater our forms, documents, and workflow technology to the specific needs of healthcare teams with compliance features, front- and back-office automation, and tools that help boost patient satisfaction.
Here are some of the most common questions we get from healthcare orgs about how Formstack takes medical offices from good to great.
1. “Who do you integrate with? How can you quickly onboard and layer in what we’re already using?”
Formstack connects to 260+ popular web applications so you can automate workflows, eliminate data chaos, and better meet patient needs. Several of those support HIPAA compliance for safely and securely managing patient information. A step beyond integrations? We offer a tool that is 100% native to Salesforce, matching the Salesforce Health Cloud data model so you can build more complex forms. This allows you to:
- Map fields from forms into Salesforce to create new records or upsert existing records.
- Enhance data collection with partial submissions and form drop-off analytics.
2. “What development resources or build-out is needed to pass patient data to our EMR/EHR?”
Formstack connects to hundreds of popular web applications so you can automate workflows, eliminate data chaos, and better meet patient needs. But for passing patient data to EMR/EHRs, we turn to our open API functionality. The federal government encourages healthcare organizations to choose open API solutions because they are scalable and ultimately help support continued interoperability goals. Setting up a Formstack Forms API is easy:
Step 1: Log in to your Formstack Forms account and navigate to the API page.
Step 2: Select “Create Application” and fill out the required information.
Step 3: To access the API information (Client ID, Client Secret, Access Token, OAuth2 Authorization URL), click on the name of the API Application you just created.
For more complex integrations, Formstack customers seek out our partners like Coastal Cloud who build sophisticated Salesforce workflows for healthcare.
3. “How should I optimize the patient journey?”
We know patients expect the security and convenience of digital experiences. In fact, 65% of patients are now willing to switch providers for them. But medical information is known for being disparate, and prioritizing the front end can be difficult when there’s so much to do on the back end. Formstack helps you:
- Eliminate tech waste. Healthcare organizations often adopt different tools that do the same thing, making one system obsolete. Formstack removes the need for separate forms, document generation, eSignature, and workflow tools with a platform that offers it all in one.
- Invest in no-code tools. Now, every team member can advance your digital mission without having to rely on IT. Formstack’s no-code tools enable non-technical workers in any department to create the apps and processes they need to get work done in no time.
- Simplify key processes. Replace cumbersome paperwork with HIPAA-friendly forms, documents, and signatures for processes like patient registration and intake, medical consent, insurance verification, referrals, medication management, and more.
- Integrate easier with an open API. An open API ensures your tools can integrate with other systems to send patient information to your EHR or CRM, update email lists, or collect payments. Formstack offers hundreds of integrations, but when you need to build your own, our open API and webhooks make it easy.
- Put your data to good use. View form analytics (like unique views, conversion rate, and abandonment rate) to identify workflow bottlenecks and pinpoint areas for improvement. Use the insights you gather to continually optimize the patient journey.
Still have more questions about how Formstack helps healthcare organizations build productivity, loyalty, and growth? Contact us or request a demo today for answers.
